Troubleshooting Guide VR2

On Windows 10, Groove Player is limited when itcomes to codecs.

We suggest using VLC Media Player or Windows MediaPlayer. That will work for you.

Please let us know how it goes.

REFORMAT THE RECORDER

1. Copy all the files in the USB Recorder off onto your computer into a folder, naming it: Recorder Backup.

2. Check to see if you have the following folders: a. SetTime b. Record (if not, please create one)

3. Format the recorder selecting FAT32.

4. Copy all the files inside the Recorder Backup onto the recorder. DO NOT copy the entire folder called Recorder Backup, but rather the contents of this folder. Make sure the 2 folders mentioned in point #2 above are present.

5. Go into the SetTime folder and run the .exe file within the extracted folder. The file name is called SetTime.exe.

6. Physically remove the recorder and use the recorder to record something.

7. After you are finished recording, switch it off and plug it back into a computer.

8. Check the Record folder to see if the recorded file is there. Try playing it back using Windows Media Player or VLC Media Player.

Everything should be working perfectly by now. If not, please get in touch with dB9PRO Customer Support through your Amazon account or our website or Facebook page.

About the time-stamping on Mac – this is an optional feature.

Unfortunately, the SetTime application on the device is a Windows only application – which was developed by a 3rd party.

We are in the process of developing our own Macspecific app, but it is not yet ready.

We apologize for the inconvenience. We hope to have it ready really soon.

The workaround would be to run it under Parallel Desktops for Mac or via Bootcamp – or use a PC.

The other option would be to name the file itself based on the event – say – “Birthdayparty-Today’sdate” – something of the sort.

However, as a recorder, the device will still work with recordings and playback would be via VLC Media Player on a Mac.

Please let us know if you need further help.

Please use VLC Media Player for MAC (free to install). This software has all the needed codecs to play your recordings back. One thing to keep in mind is – even if you install VLC Media Player successfully, you do need to make sure that you are using it to play your files back and not iTunes, or you will get an error.

In your computer, go to the drive called ‘Record’ and inside that you have a folder called ‘Record’ too.

The wav files should be in that folder.

If you do not find the files there, please get in touch with us with your Operating System and we can assist you further.

Next to the ON/OFF switch, you will see a small hole marked ‘RESET’. You simply need to push gently into the reset slot with a pin or the pointed end of a paper clip and feel for a button at the bottom of that hole.

Once you find it, press it and let go – just like you would with any button.

Sometimes the reset process may need to be done a few times.

Here is how you know if it’s working:

The LED will glow briefly and go off when you press the reset button.

Then simply plug it in to your recorder. If the computer recognizes the device, you’re good to go.

In certain instances, if you reset the device and it doesn’t show up on your computer, just leave it overnight and try again the next day. It has worked in a few instances.

Thank you for letting us know. Have you tried different USB ports or a different computer? Please also try to reset it again. If after multiple attempts, it still does not respond, please contact us and we will try to resolve your problem immediately.

Sorry to hear that.

Did you get in touch with Amazon customer service?

Since all our products are fulfilled by Amazon, they take care of orders, payments, shipping and all logistics.

They do require that customers contact them first to sort out any shipping issues.

We are always here to help with technical problems.

However, if you contact Amazon and then it doesn’t get resolved, please feel free to get in touch with us, so that we can follow up on it.

For us, every customer is important and we want to help you get your unit working as quickly as possible.

Please could you respond with answers to the following questions:

1. What OS are you using on your computer? 2. Is the device being recognized when you plug it in to your computer? 3. Does it record at all when you switch it ON? 4. What is the problem with the device when you say it is not working? Please could you describe a bit more? 5. Is the battery charged fully? Typically a 120-180 min stint plugged into the USB port should be okay for full charge.

Please be assured that we are always here to assist you if you need any help. If the unit is defective, we would be happy to send you a replacement. Please do remember to register for your product warranty. The instructions are on a card in the tinbox. Our warranty is valid for 1 year from the purchase of the product.

This is why we recommend registering for the warranty, so that you continue to receive support, even after the Amazon return period has run out.

REFORMAT THE RECORDER 

1. Copy all the files in the USB Recorder off onto your computer into a folder, naming it: Recorder Backup.

2. Check to see if you have the following folders: a. SetTime b. Record (if not, please create one)

3. Format the recorder selecting FAT32.

4. Copy all the files inside the Recorder Backup onto the recorder. DO NOT copy the entire folder called Recorder Backup, but rather the contents of this folder. Make sure the 2 folders mentioned in point #2 above are present.

5. Go into the SetTime folder and run the .exe file within the extracted folder. The file name is called SetTime.exe.

6. Physically remove the recorder and use the recorder to record something.

7. After you are finished recording, switch it off and plug it back into a computer.

8. Check the Record folder to see if the recorded file is there. Try playing it back using Windows Media Player or VLC Media Player.

Everything should be working perfectly by now. If not, please get in touch with our Customer Support through your Amazon account or our website or Facebook page.
Please let us know how it goes.

The eBook is typically sent to your Amazon-registered email address within 48 hours of your purchase. It may have landed in your spam folder. If you have checked that and you still could not find the email, please contact us through your Amazon account or through our website and we would be happy to resend it.

The battery typically lasts 10 to 12 hrs on a full charge. However, some customers have reported that it has lasted them upto 18 hours on occasion. At the same time, like any battery, the charge will reduce over time according to the life of the battery.

The recorder has 2 modes: passive (as a flash drive) and active (as a recorder). When it is in flash drive mode, you can copy data to and from it. This is like any other flash drive.

However, when you switch the recorder ON, then it switches to a different mode, where it acts differently.

While the audio is being recorded, the data is being ‘saved’ temporarily, almost like RAM on a computer – and is only saved as a file when you switch it OFF. When you are in recorder mode, the device stops completely functioning as a flash drive. For this reason, it will not be recognized as a USB device if you plug it in to a computer with the switch ON. Neither can you charge the device when the switch is ON.

Since these 2 modes are so different, switching between them takes a few seconds. This is the reason for the delay in starting to record.

You can only start recording once the light goes off completely.

With our new battery indicator, never worry again about battery charge! Press the @ button on the side of the recorder briefly. You will see upto 4 red LED lights on the front of the recorder, each representing 25% charge). This means that when all 4 lights are glowing fully, then you have close to 100% charge.

Please note that just because a light is glowing, it doesn’t mean that the 25% represented by that particular light is up to full capacity. However, it does mean that there is charge present. In other words, if all 4 LED lights are glowing, it does not mean that the battery capacity is at 100%. It just means that the fourth light could indicate anywhere from 75-100% charge present in the device.

Press the @ button longer to see 4 blue LED lights to see drive space (each representing 2GB of data), so you can back up your recordings to free up space on your voice recorder.

The typical working range is about 10-14 feet. However, depending on the acoustics of the environment you are in, it could be more. We have had reports of students capturing audio very clearly at even 20 ft away. However, if the room or area you are recording the audio in is very noisy or has a lot of ambient reverb, clarity of the recordings maybe affected. This is one reason we suggest doing a small test recording if you are doing a very critical recording and checking what you capture.

Our recorders are compatible with Chromebooks.

You will need VLC Media Player for Chrome (free to download and install) to play the recorded files back.

Our recorders are compatible with Chromebooks.

You will need VLC Media Player for Chrome (free to download and install) to play the recorded files back.

Deleting a recording is simple.

1. Simply plug the recorder into your computer. Look for the drive called “Record” (or the recorder will show up as a removable drive).

2. You will find your recordings within a folder called “Record”.

3. Go into the drive and simply delete the files the way you would normally do with any other folder.

In the box you have 2 lanyards.

For the one which is longer, simply take the thread end of the lanyard and push it into the hole which is located on the side of the switch. You will see there is a hole that goes through to the side next to it. You’ll need something sharp – like a needle, to simply pull the thread part through once you have it pushed into that hole, and then you can pull it through and pull the other end of the lanyard through the thread loop to make a knot.

For the smaller lanyard, you need to use the metal part to go through the same set of holes (as in a keychain), so that the metal ring is connected to the recorder and the lanyard side is hanging free.

If you password protected certain files themselves, using a third party software, that would work. But if you do that with the entire drive itself, the drive cannot be written to in recording mode. This means that you might not be able to record with it while encrypted.

The mic on this audio recorder is pretty sensitive and it will pick up any sounds (including the mic rubbing against the shirt during movements) – that’s what it is meant to do. However, we suggest keeping it in something that’s not likely to move and will be perfectly still while recording is in progress – like a bag, a pencil pouch, etc., so that it does not pick up rustling sounds.

We normally suggest 10-15 ft away is a good distance, but it depends on the acoustics of the room. If there is a lot of ambient reverb, the further away you go, the more muffled the audio will sound.

However, that said, we have had good reports from students using them for lectures.

To be safe, we recommend charging it for around 60 min (if the blue light is coming on). The blue light does not necessarily indicate full charge. It just shows there is some charge in the device, but it does not show how much charge is left either.

Yes, they can. However, there is a special compression codec applied to the .wav files that are created on your recorder when you record. This is done to save space.

Here is the process we recommend if you want to burn the recordings to a CD:

1. Use VLC Media Player to convert files to .wav (uncompressed, PCM format). You can also use a service like convertfiles.com and make sure that they are saved as uncompressed wav files.

2. Load the newly converted files into a CD burning program and choose the format of the CD you want (data or audio).

3. If you choose ‘audio CD’, it will be playable on a CD player and a computer. If you select ‘data CD’, then you can only play it on a computer.

If you register for your warranty at our website, you have a 1 year warranty from the date of purchase. You will need your order ID from Amazon, which looks something like this: 002-1204550-12890483 in your Amazon dashboard.

As far as contacting us is concerned, the instructions are in the tinbox on a card.

You may also contact us via our Facebook page (dB9PRO).

Usually if there is a problem with your unit, you must get in touch with our customer support with the following details:

1. What OS you are using on your computer.

2. Tell us if the device being recognized when you plug it in to your computer.

3. Does it record at all when you switch it ON?

4. What is the problem with the device when you say it is not working? Please could you describe a bit more?

5. Is the battery charged fully? Typically a 2-3 hour stint plugged into the USB port should be okay for full charge.

Our customer support will go through a step-by-step troubleshooting process. If the unit is determined to be defective, we would be happy to replace your unit – provided it is still under warranty.

Yes, you can. Chances are that, if you use a phone charger, the device will charge faster than with a USB port on a computer, so we suggest leaving it plugged in upto 60 min at the most. Again, chargers have different specifications, so we cannot endorse this and cannot take responsibility for anything going wrong if there is a problem.

Still, that said, in general, if the recorder is not getting too hot and you don’t leave it plugged in for hours on end unattended, (and if the charger has no faults), it should be fine in most cases.

Sorry, this function is not present in this model. You can use VLC Media Player on any computer OS (Windows, Mac or Chrome) and play the files back easily. On Windows computers (including Windows 10), you can use Windows Media Player without any problems. Mac users may also use Quicktime Player.

Nothing alarming will happen, but the recorder will not be recognized by your computer. Please always plug the recorder into your computer USB port with the switch OFF if you want to access the files.

Yes, this is certainly possible. If you switch it ON before you plug it in to the USB port on your computer, it will continue to record while charging. Please wait for the lights to go off completely before plugging it in to charge. The lights may not glow in this state once plugged in. Also, you cannot access the files in this situation. The computer OS will be unable to recognize the device if the switch is ON, even though it is plugged into a USB port. You will need to remove the recorder physically and then switch it OFF and then plug it in again to the USB port in order for it to be recognized by the OS.

Initially, when you put the switch ON, the recorder is switching modes from flash drive mode to recorder mode. The LED lights will glow steadily for a while and then blink a few times and then will go off completely. You can start recording once the lights goes off completely.

The recorder operates silently and there is no noise when it records.

No. This is not a voice activated recorder.